1. Return Policy
1.1. Eligibility
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- The item must be in the original packaging.
- You need to have the receipt or proof of purchase.
1.2. Process
- Contact our customer support team at info@alankrittechnologies.com or
call us at +91 84010 30505 to initiate a return.
- Our team will guide you through the return process and provide you with a Return Merchandise
Authorization (RMA) number.
- Ship the item back to us at the provided address, ensuring the RMA number is clearly marked on the
outside of the package.
2. Return Shipping
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs
are non-refundable.
- Depending on your location, the time it may take for your exchanged product to reach you may vary.
3. Refund Policy
3.1. Process
- Once we receive your returned item, we will inspect it and notify you of the status of your refund.
- If your return is approved, we will initiate a refund to your original method of payment within 7-10
business days.
3.2. Late or Missing Refunds
- If you haven't received a refund yet, first check your bank account again.
- Then contact your credit card company; it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you've done all of this and still have not received your refund, please contact us at info@alankrittechnologies.com.
4. Exchanges
4.1. Eligibility
- We only replace items if they are defective or damaged. If you need to exchange it for the same item,
contact our customer support team.
5. Non-Returnable Items
- Several types of goods are exempt from being returned, such as custom-built LED solutions, software, and
services. Please contact us for more details.
6. Contact Us
For any questions or concerns regarding the cancellation, return, or refund policies, please contact us:
7. Changes to These Policies
For any questions or concerns regarding the cancellation, return, or refund policies, please contact us: